Dear Sir,
A counselor (Praduman Kumar - Noida) visited our home at 8:30 pm to conduct an interview with our niece, but he provided incomplete information about Byju's program. He misled us regarding the scholarship details.
He obtained all our bank information and proceeded with the registration for the Byju's program. After completing the registration, he informed the parents that Byju's charges 45K for this program. However, the parents did not agree to purchase such a program. Despite their refusal, he forcefully deducted the money and registered them for the program.
He assured the parents that their refund would be processed within 14 days, claiming that his sales target would be met. However, the refund has not been issued to date. The parents have been contacting customer care on a daily basis, but the customer service representatives have been unhelpful and even threatened them, questioning their reason for purchasing the program.
Registered Mobile number : [protected]
Student Name : Anuskha
Father's Name: Mr. Rajveer Singh
Sir, we kindly request you to refund the parents' amount as soon as possible.
I'm connecting to customer care through mail and over the phone call from last 2-3 months. but my cancelation not completed till now.
Thank you.
Rajveer Singh
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