Byjus — My daughters subscription

Dear sir / madam I had purchased the subscription for my daughter in feb2022 as she from j&k state board our session completes in oct month so when we started the subscription she was put in grade 7th which as per cbse finished in March 2022 .but as far my daughter her grade 7 will be completed in Oct 2022 . Regarding the same I had been requesting BYJU’S for last 3d the to keep her in grade 7th as per her present school grade . Nothing is done for the past 3 months and she’s already lost 3good months of her grade 7 classes in BYJU’S . I request you if there can be any help . As we have been paying our monthly emi regularly for no reason
Regards