Byju's — No classes online as well offline for a 3 year course bought in advance

Address: 3 rd floor , plot no 161 pocket A block 2 sec 17 Dwarka

Website: www.byju.com

Dear Byju
My Daughter tamaira Thakran was enrolled for a 3 years course for her 6, 7, 8 grade. the first year went fine, classes were happening in time, the second year the situation started getting BAD with occasional classes, no revert at the queries etc .
now 3 year has started & not a single class has been initiated, no one picks the dwarka centre phone number so i went to centre on saturday - it was LOCKED to my surprise .
We are still paying the EMIs for the lump sum amount that BYJU charged us 2 year back . pl resolve the same & revert .
Thanks
Abhimanyu Thakran (father of )TAMAIRA THAKRAN
[protected]