Byju's — Not delivering services as committed during sale

It has been more than 3 months starting from 8th of March 2022.

We have enrolled for PCMB but have received books only for PCM and your system also shows PCM. We were in regular discussion with counselor Dharmendra Kumar, Prashant & Himalaya from counselling team.
Latest we had a discussion with Dharmendra on Friday 3 Jun 22 and he told that he is already in touch with mentor to get Biology added.

As discussed and suggested by mentor Pallavi, details of whatsapp chat reference with Dharmendra for addition of Biology has already been sent on 5th June to Pallavi on her Byju's mail Id. She also informed about dispatch of new SD card, books for PCMB and addition of online Biology classes from (12 June) Sunday 9 AM to 3PM.

Now the biology classes already started since 12 June 22 but the issue is not yet resolved.

Till date the dealing with Byjus was really devastating & frustrating with 77+ calls to counsellor Dharmendra and no response 62 times from him, 30+ calls to helpline & explaining issue to new representatives each time with no resolution till date.

There is no direct number of mentor to contact however it is advertised for all time mentor availability for students, mentor number provided is a helpline number which gets connected only once out of ten trials.

This is really a physical & mental harassment to the parents & student to deal with all this even after paying the full payment in advance and with such kind of non-responsible persons. People enroll for these coaching’s for getting support and help instead of that the situation is literally messed up here from BYJU’s tea.

It’s a fraud BYJUs and its associates are doing by taking full money in advance from people and not providing services as committed to them even after more than 3 months of follow up.

Kindly request your support in this & confirm dispatch of SD CARD, BOOKS and addition of Biology online classes.

Thanks for your support.