Byju's — Not responding and not refunding

madhubyagari

from Hyderabad, Telangana

Oct 4, 2022

Address: 3rd Floor, C block, Sanali Info Park bearing No. 8-2-120/113 Road No.2, Banjara Hills, Hyderabad – 500033

Website: byjus.com

Hi, I have took BYJU'S subscription for my daughter (Shree Vidya) for 1st to 5th class. Which cost me 88000rs/- (down payment of 18, 000rsl-, Byju's advantage EMI option of 70, 000)and after using the course more than 2 months. I understood that course is not useful for my daughter as she is having trouble understanding the English. So I have mailed the BYJU'S team on 18th Sep 2022 mentioning above reason for cancellation. I did not get proper response and no followup given on the refund amount. Till now I have paid down payment of 18, 000rs/- and EMI of two months which is 5833rs/- per month and I asked refund the amount for the course that I haven't used yet. But I'm not getting any proper response for them.

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BYJU's customer support has been notified about the posted complaint.

Oct 04, 2022

Updated by madhubyagari I got a call from a BYJU'S mentor and they are asking the issue from beginning. Also they are saying not possible to cancel the subscription and refund the amount. I asked why should I continue the subscription. They are not considering the customer point of view and act irresponsibly.