Byju's — Order ID - P1-SSO3-[protected], Since a month I am waiting for my refund.

Dear Team,

I had recently opted for Byju's course for my kid (Dhruv Singh Rathore) dated 14 Mar 2022 through Byju's agent Chandan Mishra(Emp ID - TNL[protected]. Me and my wife were explained with certain terms and entitlements that would be offered to us by Byju's sales executive, of which I have listed some as below, and we were very keen to opt for this program. However in the initial days of classes only we learned that the promises made by sales executive and things happening in reality are contradictory which is very disappointing and dropped our morale to whole.

Please see below some of the pointers that were promised, and my responses in red against them :

1) Fees will be 30, 000 after depositing 5000. And the rest of the amount will be paid by my(agents) coupons. I had deposited 5 000.00 and now I am liable to pay 30 000.00 through EMI's however I had received a direct debit mandate for 56 000.00 which I should not be liable to pay.
2) Proper Samsung learning Station - it was clearly informed that a proper learning station would be provided instead of "Lenovo Tab" as Lenovo tab has many glitches but we received a Lenovo Tab(and yes it has many issues).
3) Maximum 5 students will be present in online classes - We had attended some classes but students were more than 5 and the teacher thus informed us that classes would comprise at least 20 students.
4) Clases will be 5 days a week for 4 subjects - As informed by the teacher/mentor, classes would be held only 4 days a week and only for 2 subjects(Science & Maths). Who will conduct classes for Social Science & English?
5) Rs 118 will be refunded within 24 hrs - Still not received the refund amount, it was paid on 16 March 2022.

Of many promised things, above are preliminary pointers that have resulted in the let down of my hope that the rest of the promises would be kept during the tenure of the whole course. It has been a complete colossal disappointment. Please could you come back to my above pointers as soon as possible.

Since a month I am waiting for my refund, my account detail has been provided even they have sent me Rs 1 also. but yet didn't received my refund

Regards,
Vijender Singh