Byju's — Product is not cancelling after requested within trial period

Address: Bangalore

Website: byjus.com

Dear Sir,
I'm trying for cancellation this package of byjus from 10th February 2020 but after many tries to councillor and after that in helpline nobody told me for this mail which I am using today. Byjus employee and system didn't help me for this. Councillor not responding after 19th February 2020 but he distracted me around cancellation told for cancellation in trial period I have to contact only him not to direct Byjus so I followed his instructions as he told me but he not responding from a month, I am cheated by him also by your system which not resolved this issue aftet many complaints. I hope here I can get resolution of this issue. So please cancel immediately this package and revert my refunds as soon as possible. As you can see in attached images of mail and voice recording I have requested within trial period but this package didn't cancel.

Councillor :Anmol Gupta -Gurgaon +[protected]not tacking and replying any call and massages)

Please do the needful and resolve my issue immediately with priority.

Wram regards
Santosh Kumar Sharma
Jabalpur