Byju's — refund and ecs issues

Address: 62 ground floor p7th cross, pavamanagar gottigere, gottigere, 560083

Order with BYJU'S [No.[protected]

Issues with Byju's point by point as follows :
1. Cheating from Ms.Ayushi- Counselor :
2. Promissed to give package for 3rd standard but issued 4th standard package.
3. Not Refunding by Byju’s
4. There is no transparency in Byju’s and
5. Without information to parents intimated bank to debit EMI amount
6. They will not allow their office for discussion
7. every time different counselor will be trying to contact
8.
Byju Counselor Ms.Ayushi approached package and we have paid Rs.20175/- on spot on 27.03.19,
Request you activate after 1st of April whearas received package on 3days before imdtly we called to her and requested to take back but she advised it will be consider from day usage after 1st only.
promised for package to my son for 3rd standard whereas received package is 4th standard to 12th standard and again and again she convinced its 3rd standard don’t worry like that if your not ok this package you cancel this package in 15days,
Ms.Ayushi : if package is not satisfied can be refunded imdtly whereas now they were demanding to return back tablet without making payment to us wait for 20 – 25 days .
We have clearly informed to Ms.Ayushi if we ok with package i may pay cash Rs.114500/- since i have process of home loan, whearas wthout my knowledge she is done ECS facility to my bank account, i have submitted to her for address proof but submitted to bank as loan.
We have been waiting for a long time for refund 10days is over from my date of intimation to Ms .Auyshi, your executive informed us if we not interested for any reason she will be getting refunded imdtly whereas she is cheated us and also she stated this course from 3rd standard whereas it's from only 4th, same as been you also accepted and apologies to me over phone today.
Ms. Sowmya have given offer for 20% of discount to this package because of wrong committed by Ms.Ayushi .
Without my knowledge loan is processed by Ms.Ayshu and Byjus, this is eligal activity done from your end.
We don't any have hopes on you people as she committeed kindly collect kit after hanovering cheque or RTGS details.
There is no transparency from your team and there is no escalation matrix, nor there is no seniors are coming to picture.
Please refund amount imdtly before we go legally.
If require I can organise delivery to your door step once payment is refunded.
If in case your not supporting I have to go legally with your organisation and Ms.Auyshi for mis conducting and cheating.
Immediatly stop the ES facility if amount debt from account i have other transaction going of my personal as I already mentioned to Ms Ayushi and Mr Akhilesh regarding my loan and Ecs facility other wise have to go legally as I mentioned earlier to Ms Ayushi she miss guided us that amount will not be Ecs facility

Ms Ayushi and Akhilesh told us amount will credit with in the day of cancellation. Kindly stop Ecs facility as soon as possible.

Thanks

Akhil (parents)