Byju's — Refund as well as EMI cancellation

I, Ambarish Pramanick hereby inform to you that recently I run into a problem, that is related BYJU'S. Before one month ( 28.08.2022 )one representative ( Miss. Sakshi Dixit )of BYJU'S had come to my house for counseling of my child and very strongly request me for admitting my child ( Studying in Class X, Airforce School Barrackpore )in their E-Learning education system. At first I did not want to accept their offer. But they had said me that I can cancel this agreement anytime but within 15 days from the date of registration. So, I accept their proposal at that time considering their brand value and the aspect of my child's education and transfer Five thousand rupees through online as a registration fees from my bank account. But the important matter is that, at the same time they have cleverly processed a EMI of rupees 3667/- (Rs.33000 the remaining money of the package/9 months) which will be deducted from my above mention account from 06.10.2022 onwards if I continue these online study. Though they have committed me that, if I cancel this agreement within 15 days from the date of registration as per their rules ( by written mail to them from my registered mail id ) then they will cancelled all the agreement related to EMI and return my money 5000/- ( Total Package Cost - Rs.38000/- ). But after they left I understand that their child counseling process was totally wrong and for that reason my child is going to a depression mode. Then immediately I decide that I will not entrust my child to them. On 02.09.2022 I have received two kits from their end, one is likely TAB & another is books. Till date I don't open these. I sent my first mail for cancellation on 04.09.2022 only after two days from the date of registration ( As per their rules, registration date will be count from the date when their kits will be reached at my home ). They have received and accept my mail and given me the cancellation request ID : 38290964. I had also mentioned to know their address where I have to return their assets, but till date they are not communicating with me and also not given their address. I had tried to contact by telephone ( +91-[protected] ) frequently, but whenever I am calling them, they always says that today a senior representative will contact with us and confirm about the cancellation. But till date nobody call me. I think this company is purely cheating with the public and I am sure one day will come when Central Government will investigate against this fraud company. I agree with this that, I am being harassed for my own mistakes. I shouldn't have trusted anyone so easily.