Byjus — Refund does not get against cancel the order ID: SO-[protected] (cancellation request no:[protected]

Address: BYJUs ,2nd floor ,tower D, IBC knowledge park,4/1, bannerghatta main road,bengaluru, karnataka,india

Dear sir/ mam,
I purchased BYJUs premium product with order no: SO-[protected],
student Name:Divyansh
Mobile Number:[protected]
Reason for cancellation: he does not improve his English reading and he does not have an interest for used this product.
So I canceled this order within 15 days (on 15 Oct 2022) as per BYJUS terms and conditions. after that, I took the following from the customer care & mentor helpline but daily they told me we arrange a call from the cancelation team yet they did not arrange the call, after 20 days no refund get from BYJU.
please support getting a refund from BYJUS because I took a loan the purchase this product and this product is not helping my kid