Byju's — Refund issue-Product cancellation requested and seeking for refund

Address: Bengaluru

Website: bijus.com

On 2nd April Sunday 2023 I was given a demo by a Biju's counsellor and paid 7000 to initiate order (TNL[protected]) along with the assurance of refund (as per refund policy) incase if I am not interested. also my order process was not fully completed. by then I have asked for cancellation of product within 24hr of order. as we got a negative feedback about the product from our friend who is using, also we felt it is costly.
So i request a refund
But, Biju's counsellor is insisting me to continue and proceed though i am requesting continuously to cancel.

pls. help me getting refund. I am very much disturbed and hurt to loose my hard earned money and also blamed by family members for this mistake.