[Resolved] Byju's — Refund of Rs.10000/- not received although I did'nt receive any product

prasad.emk

Jan 9, 2023

Address: Bangalore

On 04.12.22 Zoom counseling session was conducted to my 4 th class daughter by Byju's sales person for purchasing of 3 years course worth of Rs.48000/-..During counseling they said, no emi will be processed up to 14 days trail period (up to 14 days all payment details are on hold only) if parent is ok with the trial period they can proceed with complete period. while filling the Payment details through online, the payment of Rs.10000/- was done by SBI Credit ward & rest of Rs.38000/- was done by BYJUS-ADVANTAGE (EMI).But downpayment of Rs.10000/- was immediately converted into 12 EMi's & got confirmation message from Bank, I suspected regarding payment which is against to their policy & Cancel my order within 24 hours.
on 05.12.22, I Sent request to BYJU's refund policy for cancellation of my product & refund my deducted money. After that no Product was received.So many times called to BYJU's helpline number & sent mails regarding refunding money.But they are not properly responded. first EMI deducted from my A/c on 27.12.22 & 2nd EMI also processed although I did'nt receive any Product.

...Is this Justice anywhere ? I did'nt Receive any product/Benefit from Byju's, But EMI's are Paying to BYJU's.
Somany times contacted BYJU's helpline numbers & somany mails sent to BYJU's but they are having unethical behaviour not refunded sofar

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Jan 12, 2023

Complaint marked as Resolved

today some one called from Byjus, said that, Rs.10000/- not going to be refund because Rs.10000/- was utilized, for loan closure charges around Rs.7880/- & 2220/- for delivery charges Simply I am asking why you are not saying these details while selling the Byju's Product. First See what happened to my product & see Zoom video counseling, I cancelled my product before not generating order ID.After that somany persons called from Byju's, said that we are going to cancel ur product within 24 hours but Order ID is Required for Cancellation, after that I gave remaining details.after that they generated product details & sent to fake address. But now he said, utilized Rs.2220/- for delivery charges. ...is this justice?

BYJU's customer support has been notified about the posted complaint.