Byju's — Refund pending since 2 years

Byju's the ticket number is 11427259.

I had made payment of 5000 INR to BJYUS on 06 June 2020 for enrolling into the 11th course study material for my son who wad studying in class 11th in 2020.

I had cancelled that program on 10 June, 2020 and requested to Refund the payment of 5000. The product was not delivered. Team assured that they will refund the payment and asked me for the bank details. Even after providing them bank details I didn't get the refund amount till now. Every time I drop them mail, they will reply saying your request is forwarded to concerned department, but yet My issue is not resolved.

Can you please look into this issue ASAP, as this issue is quite long back, but didn't get any satisfactory response from the team.