Byju's — Refunding partial Amount against Demo providing

Address:

NEC Buliding , BSNL Office , Nr. Millenium market, Ring Road Surat,

R/Sir
Byju's company arranged online Zoom meeting on 27/05/2023, for their product Sales representative Aman Sarin[protected] taken a session and offered me to purchased this product with online class will be given by their team for demo period of one month and within a period our representative office team will given your review for confirmation and if your child not comfortable with this than we will refund your amount without any kind of deduction so i booked this product on same day by paying 60000/- Sixty thousand through credit card and according to this received product on 31/05/23. and online class started 02/06/23, But my child not comfortable with this product, and as per their information i wait for their representative call for confirmation but no one communicate with me whole month than I called multiple time to Mr. Aman Sarin, but he is not picked up my call on 28 th June, 1 July and also send whatsapp messages to him, but he was not given a single replied for cancellation this product, ( Here I attached Snap Shots of Call ) than after i called their online help center no [protected] on dated 01/07/2023, but no one responding. than i mailed online complain regarding this issue on 10/07/2023, and their replied received on 18/07/23 which i attached below ...
As per their replied they ready to send me Partial amount refunding around 39000/- Thirty Nine Thousand and compulsory taking one of the course which i don't need for my child, Pls do needful to refunded my full amount.