Byju's — Regarding Complaint of Byjus Classes for not processing my Cancellation request of Byjus Course.

Address: BYJU’S, 2nd Floor, Tower D, IBC Knowledge Park, 4/1, Bannerghatta MainRoad, Bengaluru

Respected Sir/Ma'am,
With reference to the above subject, I would like t o lodge a Complaint against BYJUs Company, Bangalore for not agreeing to refund the amount of two years upon giving the cancellation request.
I have purchased the package of Byjus Course for my daughter Syeda Sara Fatema for 3 years (8-10 th Classes) on 31st October 2021. They have taken 4 months to supply the LENOVO tablet and engaged the classes for two months only from end of February to April 2021. Then the classes were stopped as the examinations were going on, I understood. But for the higher class i.e. for 9th grade they have not informed about when the classes will resume where I have taken the information from their helpline repeatedly about the resuming of classes but no satisfactory answer and one fine day I get the information that the classes got started long before and my daughter was late to join the class, so they have decided to place her in the new batch, ok fine.
But there were issues with login have started and she is not able to join the classes. Constantly this issue was lingering on and no solution was provided. She is facing difficulty for the online classes and wants to join the offline class.
Therefore I have sent the request for cancellation of the product and said that give me two years of refund as I have not availed the services for 9 and coming 10 class. But their answer is the cancellation can be processed within 15 days of purchase of the product. As I have mentioned at the start of this complaint that after repeated follow-up I got the LENOVO TABLET after 4 months and I could start the classes for my daughter at the end of the academic year for 8 grade and also facing the challenges to login during this academic year for 9 grade.
Therefore its an humble request that kindly place and consider my complaint for the refund amount of Rs. 40, 000/- against the cancellation of the Product from Byjus.
Sir, I am a middle class father and a private college teacher and its getting difficult to arrange finance for the studies of my daughter.
I thank you for providing the platform for lodging my complaint and highly obliged.

Thanks & Regards
Syed Ayaz Ali
161, SAVERA Park,
Jatwada Road, Harsul,
Aurangabad-431008
[protected], [protected]