Byju's — Regarding emi waived off

My name is pankaj kesharwani i have purchased ias tablet program with byjus with order I'd [protected] but they have given me product with different specifications so I request for cancellation then their senior manager Abhishek Balsingh talk to me and promised me to waive off 1 emi whose screen shot i am attaching below i have paid my 2nd last emi (11th) in previous month itself but till now they have not updated to emi waive off to avance team they are calling me every day for emi payment and i have charged 2 times penalty also resolve this issue as soon as possible .