Byju's — Related fraud with students

Address: Aurangabad

I purchased course from byjus ( IAS Tablet Course) and Down Payment amount (₹*** ) paid and rest taken byjus advantage loan.
As per byjus cancellation T & C I cancelled programme within 15 days but till date I not recieved my refund.
Also I sent email 15-20 days ago of my first EMI after it they deducted my email amount and loan yet time not cancelled as per their representative loan cancellation process is in process.

My personal experience
1) Byjus doing harrasment of students at the time of cancellation of course.
2) Councellor giving wrong information
3) Fully unethical process at the time of refund