| Address: himachal pradesh |
Date of incident :- 02/Sep/2023
Client number (counsellor) :- Mohit [protected] Sneh [protected]
Parent Name: Anil Kumar Dhiman
Daughter Name : Anjali
Brief of incident:- I received a call from BYJU's counsellor for a course for children for two years at the cost of Rs 120000/-. During counselling session, he told me that if for any reason I do not want to continue the course then I can cancel it anytime and if within 15days I will get 100% refund and after that up to 45days refund of 75% of money paid by me. I choose the course and paid the registration fee (totally) of Rs 5000+11000=16000/- on 11 Aug 2023 and 17 Aug 2023.And Next working day on 02 Sep 2023 since my daughter was reluctant to study online due to some reason, I called to the same counsellor and told him that I couldn't go with this course and wanted to cancel it right now in chat on 28 Aug 2023 and email on 02 Sep 2023 . The counsellor said that first I must finish the payment of balance 10K or choose to pay as EMI than only the cancellation process will be initiated.
But he told me that first I must pay due amount of Rs 10000/- of Monthly fee then only then my request will be processed further.
Such terms were never briefed to me by the counsellor or anyone from BYJU's earlier. I denied than he said the cancellation will not be processed. If i will go for cancellation, then he will say nothing will be refunded. At this point, I feel cheated, harassed financially and mentally by BYJU's. What I was told by counsellor during first day about refund policy was totally a false statement / promise. And now onwards 02 Sep 23, the demand of more payment is blackmailing. Also, the call from third party financial company is torturing and disturbing, I request my money back and NOC from BYJU's and ECS cancellation with NOC by financial company. Reason is false policies promised by counsellor and not wanted to continue with such fraudulent policies.
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