Byju's — Return the Package

Dear Concern,

I have purchased the package for my son by discussing with your executive and i was denied to take the same but unfortunately he forcefully convinced me to taken the package in condition that if my son unable to use the same will be returned.
Unfortunately the package was not feasible to use and till today no return and my payment is also not refund.
Sales representative is not at all attending the call however over all approaches is giving the feeling that BYJUS is not a educational firm but purely business oriented.
Please solve my issue as soon as possible
Rafeeque
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