Byju's — Seeking Refund for the cancellation!

Address: Bengaluru

I took this course for my daughter where she is in class 7 and the councillor(Deepanshu) who sold this told we can cancel this subscription within 30 days but now when we want to cancel, they are saying that you can cancel it only within the 15 days of trial.

But i requested for the cancellation on 3rd April only by calling their customer care and asked whether request will be raised, they said yes but didn't get such request number for the same.

Called again on 4th for the same and when i asked that person, they gave this request number 45387451 which is not exist bust shared with me(first lie/false information).Tried number of times to find the update...on 8th/9th april, one senior mentor/Manager called on this and she said wanted to talk to child (to convince her).

I said ok and my child spoke to her and after that discussion my child still not showing any interest. so aksed the lady to take a request for the canclelation on 12th April and she said ok and happy to cancel, concerned team will be call you in nex 24 hours but nobody till 16th(today).

Meanwhile i was searching the net for this process and came to know we need to send a mail to [protected]@byjus.com. so dropped a mail on 15th(yesterday).

But today(16th April), same lady Chaitra called me and saying we can't cancel as it is more than 15 days, which is completely not acceptable as i am in touch with them since 3rd April and no body told about this and even she didn't told me to send mail for the cancellation.

And she saying we already shared PDF for the terms and conditions, but no where i can see them.

So Byjus, please refund my money asap and close this request. Don't waste time on this. Otherwise i will take all neccessary steps on the same.

Thnx, Raghavendra Reddy

We want to cancel it ASAP
Byjus, it's my humble request please don't play with our money it's out parents income and they will invest on the goodness o[censored]s. But when we don't want just simply return it. Don't give your terms and conditions now and simply take this product back.