Byju's — subscription - refund not processed

Address: 5043, pine block, sobha forest view, 560062

I enrolled for byju's leaning app for my daughter. We received the product on feb 28. March 7 and 9th i informed that i don't want the subscription. They said mentor will call.

My daughter had exams during that time and she did not use the app. Not she is not using it. Post that we were travelling out of country for 3 weeks.

Post which i spoke to the mentor and told him to cancel. They said that it is not crossed the 15 days trial period.

If child does not use the app, why should i pay. We are talking about 12 years and not an adult.

They are not giving refund and my daughter is not using the app. Why should i pay for it if my child doesn't use it.

They are big fraud please do not take their product.