Byju's — "Unethical Behaviour" - Not delivering Proper Content as agreed initially and refusing to issue refund.

Address: 1 B Kalyani Illam, Subramaniyapuram 1st street, Thilagarnagar Karaikudi

I paid Rs 5, 000 through UPI (Ref No .[protected] initially and balance Rs 33, 000 through my financing partner Avanse with Loan Number - [protected] on Feb 24, 2022 to BYJU's after the self assessment made by them for CAT course.

Montly EMI of Rs 2, 750 deducted from acccount from Apr 7th 2022 onwards for the loan I availed from Avanse.

My registration number with BYJU's : SO-[protected]

Mobile No . [protected]

The Tab product and other materials received only by March 22 month only, through courier and mode of classes are from Tab provided by them.

Basically I am Tamil Nadu my native language is Tamil, but the pre recorded classes and online class are happening in English and other regional language like Hindi which I am unware.

So Basically BYJU's failed in the initial assessment itself whether I fit for the content they are providing.

Since I am not able to learn from the teaching method of BYJUS, I want to cancel my subscription and need my money back as it is hard earned one.

BYJUs should understand the pain from student point of view.

India is a country of "Unity in Diversity ", but BYJU's sells products in English and / Or Hindi language which is not understandable by everyone.

So it should respect the emotion, feeling and need of the other, and not only focus on selling product what it has.

I know English, I can read and speak, but I am not able to learn everything in English.

I need my native language " Tamil" support to learn and understand things which I preferred from my childhood.

Since I am not able to learn anything from BYJUs method of teaching and I prefer Traditional way of regular classes I want to cancel the registration and need my money back.

Even I tried BYJU's cancellation team for the same and the senior manager says course to be cancelled in 15 days of purchase as per their Terms and conditions.

But my question is I realise only after 2 months this method of teaching is not suits and this not a perishable or food items or other things to fix a date for cancellation.

BYJU's makes money from Education, Its ok, but it should not take the students and Indian systems as Granted.

When as a Student I strongly believe that a particular course does not add any value additions to me then I should given a fair opportunity to cancel it anytime I need.

Its ok to make money for what you teach, but you cannot forcely take money from students and deliver the content you have.

Please note there are many Youtube and social media channels which are delivering Education freely through their channels.

I humbly request this forum to look into this issue seriously and take the necessary actions needed.