Byju's — Waiting for next Academic Material and course extension confirmation

I have not received any response to my email, so writing my complaint here.

I have 2 concerns:

1. We have not received the Grade 1 books and materials yet although I received many messages saying the material is shipped and will be received in 15 days. This is happening since April'22. Until now, we have not received the material yet. CHILD NAME: Sarvesh Rajaram enrolled on 22-Nov-2021

2. I am following up based on the telephonic confirmation I had with Chitra on 22 Dec '21 (original email attached) based on which the discussion happened. We have not received any formal mail with extension of course period. Kindly share the same inline to your mail note with 2 years of extension, i.e until Grade 5.