[Resolved] Cafe Coffee Day — Billing

Nabs

from Bengaluru, Karnataka

Jan 11, 2015

Address: Bangalore, Karnataka

My wife had ordered for a cafe frappe and she was charged for Choco frappe when enquired the cashier told her this is the charge for cafe frappe, later I rang up to the store and enquired they said it was a mistake and the cash would be refunded and they made drive back to ccd again and when I went there this is what the cashier told me "sir, we had charged for Choco frappe because she had asked for Choco frappe, thank you and good night " . Is this the way loots the customers ?? I'm going to make it a point that I'm bringing this matter to a consumer court if not strictly dealt with !

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2015

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing with regards your experience at Cafe Coffee Day. We would like to speak with you regards the details of the incident including date of visit, cafe name, etc so we can check and address the same at the cafe. Do let us know if we can call you and what is your contact number. Also, do let us know a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Team Cafe Coffee Day ([protected]@cafecoffeeday.com)