[Resolved] Cafe Coffee Day — Billing Issue

yogs7

from Mustafabad, Haryana

Jul 11, 2014

Address: New Delhi, Delhi

Dear Sir i visited your one of the store at Moolchand Metro Station New Delhi dated 11 July'14. at the time of billing i offered a credit card but the swap machine was not working, it was really like a disappointing that a world class coffee chain dont have alternate machine or good one.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2014

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing to us and we would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We will ensure the issue mentioned by you is checked and addressed right away. You can also write to us at [protected]@cafecoffeeday.com with your feedback. We look forward to hearing from you. Regards, Team Cafe Coffee Day

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Comments

Sivasis De

from Bengaluru, Karnataka

Feb 3, 2015

This was at CCD at Meenakshi Mall Bangalore. This happened the first time. Ordered an Assam Tea and Masala Chai and the bill came upto Rs.289. On further enquiry it looked like the guy had given matcha latte inside of Masala Chai with some express add ons which were not there on the bill. The guys name was Muneer and Rs.100 was given back by a part time guy called Ravi. The money was not the problem but the ethics. Kindly train the new people better. Probably a simple confirmation of order will do. First below quality experience in 9+ years.