[Resolved] Cafe Coffee Day — Cappuccino takeaway open pack

coolsun03

from Ahmedabad, Gujarat

Mar 31, 2016

Address: 380013

Website: www.cafecoffeeday.com

I ordered take away 2 cappuccino from ahmedabad university area CCD.
they gave me 2 cups in paper bag, same i taken into car and went home.

reaching home i found it was leaking much and whole car seat was damaged. at checking i found to know coffee cup was having "hole" in lead.

contacting ccd, they said we pack in open lead only.

customer care/toll free/mail/facebook/website contact form, all replies we pack this way only.

is this CCD policy "To pack(???) liquid in open package"?

worst customer care and staff/service.

Kindly resolve same.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2016

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing about your experience at Cafe Coffee Day. We understand you had put 4 takeaway cups of coffee on the seat of your car and when you reached the destination, the same had leaked. We have replied to all your emails as well. Do let us know if you have any other query. Regards, Team Café Coffee Day

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Comments

jl. simha

from Hyderabad, Telangana

Apr 6, 2016

Executive are not coming for machine service from last five months. i want my machine to be serviced at least once in a month so that we wont get any problems with the machine. i want your service man immediately in our office and check the machine ASAP. looking forward for the same.