[Resolved] Cafe Coffee Day — Cheated with Money!!!!!!!!!!

radhika_j9

from Chennai, Tamil Nadu

Oct 4, 2014

Address: Mumbai City, Maharashtra

I had ordered for a Devil's Own and Cafe Frappe for which I had told specifically NEITHER TO PUT VANILLA ICE CREAM NOR WHIPPED CREAM in any of those two drinks. Still, I was billed for "Double Vanilla Scoop" and the waiter went on arguing with me that they had put the vanilla ice cream when in reality there was no trace of it in any of them.I had ordered for sizzling brownie as well and again they billed for a vanilla double scoop for no reason! The bill amount turned out to be Rs.371 more than what it should have been including the taxes. I am absolutely disappointed with your service and will never again visit any of your stores after this incident.This is just sheer cheating and lack of honesty! Please train your staff well and dismiss them if they try to cheat the costumers! My bill no.-5783 Date-4/10/14 Branch - Shop No. 1, Ground Floor, Gautam Apartments, Seven Bungalow, Juhu Versova Road, Andheri (West) Mumbai-400053

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2014

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We would like to get back to you after investigating the issue at our end. Do let us know if we can call you and what is your contact number. We look forward to hearing from you. Regards, Team Cafe Coffee Day [protected]@cafecoffeeday.com