[Resolved] Cafe Coffee Day — Disapponting service

Umesh Chandra Shamra

from Mumbai, Maharashtra

Sep 14, 2014

Address: Jodhpur, Rajasthan

I bought a cadbury dairy milk silk and got two coffee vouchers free with it. I went to the cafe coffee day outlet at Ratanada, Jodhpur. The guy at the counter refused to scan the code and moreover replied by saying that the modem was not working. I again went to the outlet after few days to ask whether the modem was working. So in the evening i went there to drink coffee but they again refused to scan the code and i found the same reply. I am very disappointed and shall take my case to the consumer court if i receive no reply and action being taken. Contact no. [protected]

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2014

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We will forward the mail to the concerned and get back to you after investigating the issue at our end. Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Team Cafe Coffee Day [protected]@cafecoffeeday.com

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Comments

Umesh Chandra Shamra

from Mumbai, Maharashtra

Sep 15, 2014

Contact me at [protected] at any time between 8am to 10pm

Cadbury Customer Service

from Delhi, Delhi

Sep 16, 2014

Dear Umesh,

Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase details.

Thank you,
Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell