[Resolved]  Cafe Coffee Day — non delivery of gift items

Address: Ranga Reddy, Andhra Pradesh, 500049

I am a customer of your company for the last many years with card no
Vzl [protected].in the third week of february 2018 i went to your miyapur, hyderabad branch with outlet code no 1476 and inquired about outstanding points to the credit of my card. I was told that i had 17, 775 points. So on[protected] i applied for redeeming the points by submitting a gift requisition slip for 2 items at the said outlet as per the following details.
S. No item code no points required name of the item
1.[protected] s. S. Thoperset 3 pieces
2.[protected] pepper grinder
Total 17250
I was told that i will receive the items in 30/45 days. I also inquired 3/4 times by personally going there. Last week while was away from hyderabad i received a phone call that gifts have come. I told them that i will collect the same next week after coming back. So i went to your outlet on[protected] and was told that only one item was received s. S. Thoper set 3 pieces and pepper grinder was not received. When i have seen the form submitted by me i found that the second item was struck off by someone without my knowledge and consent. The girl at the counter telephoned the in charge, who is not helpful. He goes on saying repeatedly that he will checkout what happened.
So i have taken the gift and lodged a complaint in the complaints/suggestion book. While acknowledging receipt of the item i clearly mentioned that i received only one item against my claim of two items.
I waited for his phone call as to what happened and how it happened, but i have not received any call from him.
In this regard i request you to please find out
Who has struck off my option and also see that this is not repeated to any one in future, as it will tarnish your image.
Why there is so much delay in delivering the gift item.
Why the second item was not delivered
When will i receive the second item
Why both the items are not delivered at the same time

[protected]