[Resolved]  Cafe Coffee Day — overcharging, not giving bill

Address: Chennai, Tamil Nadu, 600018

I went to cafe coffee day at cp ramaswamy road, chennai, today. I ordered a cafe frappe which, according to their menu, costs rs 144. The staff member asked me if i wanted cream and chocolate. I said yes. I was then charged rs 312!

They did not accept a credit card and did not give me a bill. After i asked for the bill explicitly, i was given this. I had been charged rs 250 for the drink + rs 48 for cocoa topping + taxes.

When i asked the staff about the discrepancy (Rs 144 on the menu vs. Rs. 250 on the bill), i got incoherent answers.

I have noticed similar behavior on several previous visits. They habitually refuse credit card/paytm payment, and they never give the bill.

I am extremely disappointed with this unprofessional service.