[Resolved]  Cafe Coffee Day — overcharging, not giving bill

Address: Chennai, Tamil Nadu, 600018

I went to cafe coffee day at cp ramaswamy road, chennai, today. I ordered a cafe frappe which, according to their menu, costs rs 144. The staff member asked me if i wanted cream and chocolate. I said yes. I was then charged rs 312!

They did not accept a credit card and did not give me a bill. After i asked for the bill explicitly, i was given this. I had been charged rs 250 for the drink + rs 48 for cocoa topping + taxes.

When i asked the staff about the discrepancy (Rs 144 on the menu vs. Rs. 250 on the bill), i got incoherent answers.

I have noticed similar behavior on several previous visits. They habitually refuse credit card/paytm payment, and they never give the bill.

I am extremely disappointed with this unprofessional service.
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Aug 23, 2018
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
Cafe Coffee Day Customer Care's response
Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolved.

Regards,
Team Cafe Coffee Day
 
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    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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