[Resolved]  Cafe Coffee Day — Pathetic service and poor team

Address: Kolkata, West Bengal

I went to Cafe coffee day - Camac Street Kolkata on 6th July around 4PM. There were two ants in my apple drink with Mint. Mr. Haider told us that ant was not there in drink it must have come from the Mint. Later when we asked him to replace the drink instead of being sorry, he only gave excuses but later gave new apple drink. When we asked from mint, they refused to change and started arguing. Mr. Shubam who old that he was store incharge, told us that he is not going to change the mint and that he has not put the ant as an conscious effort. They were pathetic bunch of ppl and had no sense of customer services. They never said sorry for ant in the drink. He later said u give her mint, as if he is giving some beggar a penny. Pathetic. I would never want to go to CCD again and would ask all my frnz to restrain from it!
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Jul 07, 2014
Cafe Coffee Day Customer Care's response
Dear Maam, We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We have replied to your mail as well - and will get back to you after investigating the issue at our end. Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you. You can mail us your contact number at [protected]@cafecoffeeday.com. We look forward to hearing from you. Regards, Team CCD
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cafe Coffee Day
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    74%
    Complaints
    738
    Pending
    0
    Resolved
    538
    Cafe Coffee Day Phone
    +91 80 4001 2345 (Head Office)
    Cafe Coffee Day Address
    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
    View all Cafe Coffee Day contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR