[Resolved] Cafe Coffee Day — Pathetic service and poor team

Swati Goenka

from Mumbai, Maharashtra

Jul 6, 2014

Address: Kolkata, West Bengal

I went to Cafe coffee day - Camac Street Kolkata on 6th July around 4PM. There were two ants in my apple drink with Mint. Mr. Haider told us that ant was not there in drink it must have come from the Mint. Later when we asked him to replace the drink instead of being sorry, he only gave excuses but later gave new apple drink. When we asked from mint, they refused to change and started arguing. Mr. Shubam who old that he was store incharge, told us that he is not going to change the mint and that he has not put the ant as an conscious effort. They were pathetic bunch of ppl and had no sense of customer services. They never said sorry for ant in the drink. He later said u give her mint, as if he is giving some beggar a penny. Pathetic. I would never want to go to CCD again and would ask all my frnz to restrain from it!

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2014

Cafe Coffee Day Customer Care's response Dear Maam, We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We have replied to your mail as well - and will get back to you after investigating the issue at our end. Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you. You can mail us your contact number at [protected]@cafecoffeeday.com. We look forward to hearing from you. Regards, Team CCD