[Resolved] Cafe Coffee Day — payment collected twice

vk064

from Kharagpur, West Bengal

Jun 2, 2019

Address: IIT Kharagpur, Munger, Bihar, 721302

I have ordered at the counter in the evening of 1-6-19, saturday.
The bill was for the amount of rupees 521\- and i gave the cashier my debit card which swiped on the pos and told it didn't work however, the money was already deducted. Further i had money deducted due to insufficient balance for 2 times after that!!. He then collected cash from me. When i later confronted him about that showing the proof of money being deducted, he was rude and told company will refund it and it is not his issue.
Sbi transaction id:
By debit card
Othpos[protected]cafe coffee day iit khar

It is a shame that these poorly trained employees are here for four years and have never been helpful at all.

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Jun 4, 2019

Complaint marked as Resolved

Got a call from customer service and the problem has been resolved. The customer service was very helpful.

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Cafe Coffee Day Customer Care's response Hi,

Please send us your contact details and what is a suitable time to give you a call at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolved.

Regards,
Team Cafe Coffee Day

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Comments

saheb singh chadha

from Mumbai, Maharashtra

Jun 16, 2019

Complain is regarding to the misbehavior of the staff in cafe coffee day wadala embassy cafe the staff name saransh using abusing languages i ordered a protien bar from the cafe but saransh kept it down the pos and replied i dont have the product go from the cafe it was a terrible experience held in ccd