Cafe Coffee Day — payment, discourteous behaviour, lost my money

Address: Mumbai City, Maharashtra, 400099

I visited ccd's j b nagar store today. The billing took more than 20 minutes. Later when i was about to enjoy my beverage, the store boy told me that the billing had not happened and i needed to enter my card pin again. I told him i had an sms confirmation from my bank. What started was a harassment where i had to keep showing my sms text from the bank to their store boy. They made me speak to their store manager on the phone. He again kept repeating what he had to stay without hearing me or understanding my predicament.in the end i offered to return the beverage, water and cookie they gladly accepted and i had to leave. My pleasant day was ruined. I lost my rs 165/-