[Resolved] Cafe Coffee Day — Quality of product

Dorean Elizabeth

from Kolkata, West Bengal

Apr 29, 2016

Address: Kolkata, West Bengal

Just look at the image I have attached to this complaint, and let me know from which angle what the Coffee Day in Shopper's Stop at South City mall in Kolkata, India produced and charged me for, is even remotely close to anything that the your advertisement promises.
This is what I received when ordering your "summer special" tiramisu smoothie. The excitement I arrived with to specifically order this one thing from your menu for myself was clearly pointless.
So upsetting. Please keep watch on the quality of the execution by your staff, which YOU have hired.
And this isn't the first time this has happened to me at one of your baristas, but it is the first time I am complaining because I've had just about enough.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2016

Cafe Coffee Day Customer Care's response Dear Ma'am, We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. Please allow us to check on the below issue at the café and get back to you at the earliest. Do let us know if we can call you and what is your contact number at [protected]@cafecoffeeday.com We look forward to hearing from you. Regards, Team Cafe Coffee Day.

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Comments

singhbling

Mar 24, 2016

Everything is not good

singhbling

Mar 24, 2016

Not good

singhbling

May 9, 2016

Lokesh area manager is not good per why the anterfair in the out side people in the café he is not café manager OK he is area manager I am not satisfied this café and area manager I'm very hurt so next time I don't come in café

sabnam rai

from Gurgaon, Haryana

May 17, 2016

Cafe Coffee Day — Wrong product given

I asked for hazelnut coffee but this guy gave me wrong one. I realized it after I took a sip reaching my office.

Hunny Singh

from Jaipur, Rajasthan

Jun 8, 2016

chicken tikka sandwich

Me coffee cafe day ka regular customer Hu mujhe chickan tikka sandwich bhut aacha lagta hai plz chickan sandwich wohi wala wapis Available karwaye ...plz manager jiiii