Cafe Coffee Day — Regarding cafe coffee day outlet payment issue

JitendraN

Jul 8, 2016

Address: Pune, Maharashtra, 4411058

I am looking for help on my payment issue which i have done in cafe coffee day outlet. on 22nd june 2016, i visited one of your store located in pune warje area. after placing an order i tried to make payment using my paytm wallet and transaction is completed from my side / paytm wallet and i got confirmation against that, but same payment was not got detected / completed from cafe coffee day warje merchant. also they told me that there is no option from ccd store side so that they can check the payment details and revert so if you want your order you need to pay again and for your previous payment issue you have to get in touch with paytm and they will revert the changes. i tried explaining issue as payment is not failed from there (paytm) side and i need solution from your side or atlist some kind of confirmation from your side based on my payment transaction details, but they are not accepting that fact. so finally i decided to pay again the amount and raised ticket with paytm for same payment issue.
Now i got confirmation from paytm saying the payment transaction is successfully completed and for your refund you should get in touch with ccd for the same. now again with same details i contacted your warje pune outlet but again they told me that you have to get in-touch with cafe coffee day support team to get revert. so for same reason i am sent email on [protected]@cafecoffeeday.com but such bad service from cafe coffee day. even after sending multipal reminders, no one is responding to my request or even they are not sending any acknowledgement message.

I hope cafe coffee day team will help in this and i will get revert of my payment cafe coffee day

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Comments

Cafe Coffee Day Customer Care

from Mumbai, Maharashtra

Jul 11, 2016

Verified Support

Hi

Please send us the Pay tm transaction id, your contact number and what is a suitable time to give you at [protected]@cafecoffeeday.com.

So that we can try reaching you and get the issue resolve.

Regards,
Team Cafe Coffee Day

unadkat parth

from Mumbai, Maharashtra

Jul 13, 2016

SInhgad college lonavala in this CCD no connection for scanning.i dnt know y h people do like dis.customer is not at all satisfied by this .so old try to solve ur problem as soon as possible.

JitendraN

Jul 14, 2016

Thanks Team Cafe Coffee Day for your comment. on 11th July I got call from Cafe Coffee Day Bangalore office and they confirm that they are working on my issue. Hope this will get resolve ASAP.