[Resolved]  Cafe Coffee Day — rude and obnoxious customer service

Address: 560055

Incident occurred today - 9th june 2018 around 5pm at bpcl malleshwaram, bangalore outlet. I have been ccd customer for close to 15 years and never have i encountered such rude and indifferent service. My wife and i ordered 2 hot gourmet cocoa for table and in all previous ccds, we have always been served hot cocoa in glassware. A lady who's poorly trained on customer service - ms devadhi brought the hot cocoa in two paper cups used for takeaway. I politely objected to this and requested her to bring in usual glassware. She said they don't have stock of mocha glass. I asked for any glassware glasses as i don't prefer drinking hot liquid in paper cups and that's why we were drinking at the table. She said she can't do it. I asked for her manager and it was at this point i encountered the shocking behaviour from mr girish. He said they cannot serve our order using any other glass. We can either drink using paper cups or leave. When i said that i would not have placed the order if we knew they were not being served in glassware, he said we should have enquired first. His attitude was extremely obnoxious. I want the ccd management to check the cctv footage to view what transpired. I am very disgusted with the 'service' that i have received.

Regards
Jay