[Resolved] Cafe Coffee Day — Rude behaviour and Wrong order

akash2709

from Chennai, Tamil Nadu

Jun 5, 2014

Address: Mumbai City, Maharashtra

Hi this is Akash from Mumbai. I visited Matunga East Ccd. I had ordered a Chocolate dark fantasy pastry. But I got the order with chocolate ice cream. I told the staff there.but they refused to change the order and they wer very rude too..so then I dint had the pastry. I had to throw that.the staff there saw that I m not eating. But they dint evn ask anything. So my 147 rs are wasted. And the service of Matunga East CCD is worst. Akash_[protected]

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jun 05, 2014

Cafe Coffee Day Customer Care's response Dear Sir, We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We will forward the mail to the concerned and get back to you after investigating the issue at our end. Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Team Cafe Coffee Day [protected]@cafecoffeeday.com