Cafe Coffee Day — rude behaviour by manager ccd/ bill not provided

Address: Cafe Coffee Day, Junction Magdi Chord Road, 2Nd Cross, Manuvana Vijayanagar, Bangalore, Karnataka, 560006

I am writing this to report an incident which happend in Cafe Coffee Day, Junction Magdi Chord Road, 2Nd Cross, Manuvana Vijayanagar today. The manager there Mr. Mohan Kumar spoke rudely, used foul language, humiliated us in front of all the staff and customers repeatedly when we visited the place today. I was more humiliated when the Customer care and the area manager Mr. Vishwanath (Number received from customer care as the branch manager refused to give the area manager details saying "I am the manager, boss and ruler here and I make the rules.") both took sides with the manager saying he has worked with him and he does not believe that he behaved like this. The manager started becoming irate when pointed out that he has not provided a bill and we have encountered repeated cases of this sort.

I have been a regular CCD customer for about 8 years now as it was my favourite spot to hangout with my friends, but not anymore. I have never tolerated such insults anywhere of this magnitude. The area manager Mr. Vishwanath taking sides of the manager and accusing us of involvement in QNET was another addition to the humiliation we had received from the manager, Mr. Mohan Kumar and the customer care by ignoring our abuse. Like the manager Mr. Mohan Kumar and area manager Mr. Vishwanath said, we cant do anything by complaining to CCD.

It is sad to see what CCD standards have come to at these days. I have never faced such harrasment anywhere else in Bangalore. Thank you for the service you offered in return of our money that too without a bill.