| Address: New Delhi, Delhi |
On 10th DEC 2018 4:08pm i visited ccd store at canaught place shop no. 4 DMRC Rajiv chowk. New delhi.
I ordered creamy cold chocolate @ 189. And in bill they added ccd season treati @4.76. without intimating me. Once I asked why they charged 4.76rs. cashier Priyanka said it already added in system so this coming in all bills. I ask her to refund than she said it's non refundable. And the store manager Sandeep apologize and said this charge is deducted because they giving coupon ( pic of coupon is attached). He handed over me the coupon after the argue. And i guess this happened with lots of customer on that day. Generally customer just pay and don't look back on the bills. And store just making mokery of it.
I ask Sandeep I don't want coupon and reverse my charge. He said it's non refundable.
I felt disappointed why I'm paying money for coupon which I don't need.
As a responsible citizen of this country Its duty to intimate you there is something wrong going on and it should be fixed.
As a consumer I trust the slogan "Jago grahak jago" will be justified not from the customer side but from the responsible people who looking up on the complaint.
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Chinmay daily needs
Nagpur (MH)