Cafe Coffee Day — Security deposit not returned

Hi team,

I have returned the rental coffee machine to ccd authorized distributor "maa agency salem" with complete accessories in febraury (17/02/20) month since i had to shut down my cafe business due to some personal reasons.

Coffee day is suppose to refund the security deposit of rs.25000/-, am continuously following up with concern sales in-charge regularly but nothing happened till now

Its been six months now, coffee day team is just giving excuses every time with unacceptable reasons. I have waited enough & decided to raise this issue in this forum.

Also they have deducted a sum of 8500 rupees in the total refund as they claim it as rent that i have not paid for machine even its unused for more than 5 months by me but i agreed to deduct the sum amount of 8500 rps even though i suffered heavy loss and distributor agreed to pay a refund of 16500 in telephonic conversation.

Then he excused lot of reasons to refund my amount and payed only 6500 and remaining 10000 is unpaid by him still when i reach out distributor he is not responding still and company executive is giving excuses...

Please review all the above provided information & do the needful

I would request for security deposit refund from the company.