[Resolved] Capital First — ebc/emi card blocked despite perfect credit history with capital first

Masif2402

from Hyderabad, Telangana

May 22, 2019

Address: Hyderabad, Telangana, 500008

This is mohammed asif. My registered mobile is "[protected]" and my active loan account number is "8928922."

I had three consumer durable loans with capital first in the past. I never had a bounced emi ever, neither with capital first nor with any other loan. But now i see that my ebc is blocked for no reason. I spoke to customer care executive and they are all clueless like always. They don't have any valid reason and no solution like always and they asked me to contact via email and i did that as well and as usual i am being asked to wait for 90 days.

It's so disheartening to know that i am not getting benefited despite maintaining such an outstanding relationship with capital first. I think i did a mistake by going with capital first instead of bajaj for they offer a lot of perks for their loyal customers.

I would really appreciate it if my ebc is unblocked this week so that i can buy stuff that i was yearning to buy or else capital first will be a history for me.

Thanks,

Mohammed asif

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Jun 27, 2019

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

Capital First Customer Care's response Dear Farah,

Please post below response to the customer.

[protected][protected][protected]
Dear Sir,

Thank you for writing to us.

This is with reference to your concern addressed to Consumer Board regarding activation of Easy Buy Card

We would like to inform you that we have shared our final response to your email id.

Trust the above clarifies your concerns.

Assuring you best of our services.

Now get up to 7% p.a. interest with a minimum assured 6% p.a. with IDFC FIRST Savings account. Click here to open an account now.

Warm regards,

Snehal Poojary
Team IDFC First Bank
www.idfcfirstbank.com

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Comments

Ambarish H

from Mumbai, Maharashtra

Jun 5, 2019

Hi i am ambarish H am your existing custmer at capital frist. I lost my old cantact number now i want to change my cantact number to get new loans so please change my cantact number very soonly...please ...

logesh Rangababu

from Chennai, Tamil Nadu

Jun 16, 2019

My loan account no is 21250638.
I took durable in month of april 2019.And i got text message to registered number that my first day start from[protected].But till today they didnt deducted. I also to pay through Quick pay in their website still transcation getting failed. I fear whether they are going to put me penalty for their mistake.