[Resolved] Capital First — Foreclosure charges

shahul1622

from Mumbai, Maharashtra

Feb 17, 2017

Address: Mumbai City, Maharashtra, 410206

Website: www.capitalfirst.com

Hi Team,

I had taken a personal loan from Capital First with loan account number: 5176392.
Now I wanted to close it. I requested a Foreclosure statement from Capital First.
In Capitalfirst.com\faq they have clearly mentioned that personal loan foreclosure charges after 1 year of disbursal is 3%.
They are charging me 5% instead of 3% stating that my personal loan is showing as Business Loan in their System.
I have personal loan sanction letter and Repayment schedule with Product details as Personal Loan.
However during the closure, they term this loan as Business Loan. I want to close this loan account at the earliest.
As they are saying that If I don't close this before 22nd Feb 2017, I will be charged for my next month subsequent EMI.
I am attaching personal loan sanction letter in this RTI online application.
I can even attach Repayment and Foreclosure statement with irrelevant charges on my personal loan.
Kindly help me to close this loan account at the earliest with Personal Loan foreclosure charges 3%

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Mar 25, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Feb 22, 2017

Capital First Customer Care's response Dear Sir,

This is with reference to your concerns regarding your loan account

Pursuant to our conversation today, we are looking into the concerns raised by you and we would send the final response on your email id [protected]@yahoo.co.in (email id masked for security reasons).

Assuring you of our best services always.

Regards,
Capital First Limited