| Address: Pune, Maharashtra |
Hello,
I want to raise a complaint against TravelTime radio cabs Pune.
I had booked the cab for Tue, 10 Sept 2013 9.30 AM however cab did not arrive. I did receive the confirmation message with the ref. no. B000159 however there was no information abour driver and cab details. This is a third class service where customer is not informaed even that the cab will not arrive and you will miss the train. In the heavy rain I had to struggle for half an hour to get an auto rikshaw. This is all due to bad service of Traveltime radio cabs Pune.
I made 10 phone calls in the morning but there was no answer from Traveltime radio cabs.
In one of the calls, some Mr. Gaurav (representative from Traveltime and cabs dispatch handler) told me that the cab would be at my home in 10 mins. However, when I called the driver, I was told 30 mins. Seems Mr. Gaurav was trying to play with their own business.
Pl take this matter seriously.
I need Traveltime radio cabs to call me by using above ref. no. and let me know why this has happed with me.
Thanks,
Sunny. Was this information helpful? | 
This is my sad Experience with them which happened on 01 Nov-13. My trip was planned to be from Pimple Saudagar to Pune Railway Station.
This is Chaitanya and i work with an IT firm in Pune. I was a regular user of Travel time till sometime back and i had to move to other services as they have cancelled one trip of my in the last minute.
This time i didn't have any other option so i thought to try with Travel time again.
I had booked for a Cab from Travel time Travels on Thursday -31 Octover 10:30 PM and i got an SMS in the Next 10 mins from them confirming my booking
Following are the details:
Booking for the Day - 01 Nov 2013
Time: 8:45 Am
Booking ID: B000261
The next morning by 8:15 am (Day of travel) i have also been provided with the driver details, etc
Chauffeur: Gaurav Kadam
Chauffeur Number: [protected]
Cab No- MH14 BA 4960
By 8:45 am i received a call from the chauffeur that he is on the way and it would take 15 mins to reach my place.
It was okay with me as my train was scheduled at 10:15 and i still has enough time to make it to station.
By 9 am i called him and he picked up the call and told me that he was getting late and that he has scheduled another chauffeur to take up my trip and the other chauffeur would call me in the next two minutes.
This time i waited for 5 minutes before i realized that things aren't going as planned and called up the customer care.
They have received the call and assured me that the driver would call me up within 5 minutes.
5 minutes and No progress, and time is running out..
i tried calling them the cab driver in-numerous times and there is no response from him.. he doesn't answer the call..
I tried calling the customer care many time and no response from their end too..
I gave up by 9:30 am and i took an auto to the station and on the way i called the customer care and someone received the call and told the she would talk to the driver !!!
it was 9:45 by then !!
Comon man ! at least agree and inform the customer if the trip is cancelled for any reason.
And now the sad part.. by the time i went to the station the train had left just minutes ago..
A confirmed train ticket to Vishakapatnam from Pune in Diwali time is wasted.. i don't know how many realize how difficult is it to get a confirmed ticket during Diwali
and my alternate route plans took me more than 2 days to reach home from pune...
all this just because a bunch of irresponsible people..
i know for sure it doesn't make any difference to them but just wanted to pass this on so that others don't get the same treatment and inconvenience like me.
They never called me to en-quire or apologize or did anything to make me feel that they regret the inconvenience caused by them to me.. its very common for mistakes to happen but when you don't look to cleanup then you will not stay in the business for long