[Resolved] Cashkaro.com — Cashback denied

ankush80

from Bhiwani, Haryana

May 12, 2016

Address: Gurgaon, Haryana

Website: CashKaro.com

Hi

Made three hotel bookings from makemytrip.com after clicking through cashkaro.com in december 2016. Cashback of rs. Cashback for rs. 337.50 was tracked for each transaction. But now it is cancelled by cashkaro saying that retailer has not approved the same.

I even forwarded them the delivery confirmation email from retailer (Makemytrip hotels) along with screenshots of retailer's order history page in a separate email. But after second review also the cashback was not given and they are saying it was attributed through some other channel.

If cashback is successfully tracked by cashkaro.com for a particular transaction, then how can the retailer or cashkaro simply deny the cashback saying it was attributed through some other channel. The whole is not transparent.

They are coming up with an absolutely vague reasons for not paying the due cashback.

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Jun 13, 2016

Complaint marked as Resolved

CashKaro.com customer support has been notified about the posted complaint.

May 12, 2016

Updated by ankush80 Small correction. The transactions were made in December 2015.

Verified Support

May 13, 2016

CashKaro.com Customer Care's response Hi Ankush,

Hope you are well!

We apologise for any inconvenience caused to you. Kindly share your registered email id, we shall check this and resolve your issue asap.

Cashback gets cancelled only when our commission for the same is cancelled by the retailer. It is a double loss for us, we are not just losing on the commission but also our valuable user like you. We really value you and wish no inconvenience for you. We have certain terms and conditions agreed with the retailers which bound us. Our business model is such that it relies on the commission that is paid to us by the retailers. Remember, if you don’t earn anything, we don’t either! So it is in our interest to ensure that if you have followed T&Cs listed on our site, your Cashback is paid to you.

Please be rest assured that we are not making your transactions go missing/cancelled deliberately so that we can keep them as profits. If we do that you will lose faith in CashKaro and you won’t come back. So that’s surely not what we want.

Kindly share your contact number with us, somebody from our team shall call you and resolve your issues. You can also email us at [protected]@cashkaro.com.

Regards,
Team CashKaro

Sep 16, 2016

Updated by ankush80 Hello,

I have already mailed you my concerns many days back. I waited for 1 month and even then the response was same that's why I am here.

You can check my mails and then call me.

Regards,
Ankush

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Comments

ankush80

from Bhiwani, Haryana

May 15, 2016

Hello,

I have already mailed you my concerns many days back. I waited for 1 month and even then the response was same that's why I am here.

You can check my mails and then call me.

Regards,
Ankush

savadct

from Coimbatore, Tamil Nadu

May 26, 2016

i didnt get fulll cash back

i purchased clothes for about 5000 and i only get 435 as cash back, before two days the total cash back displayed is 833, it disappear after 3 days and finally 91