Cent Bank Home Finance [Cbhfl] — Charged Extra due to bank didn't observe the money which I sent for account closure

Address: Sai Sumukh, 850/2 1 floor,D block ,Sahakarnagar Bangaluru - 560092,Phone No. 080-23620851.

Respected sir,
I was holding a loan account number-[protected] in Bangalore branch. To close this loan, I have transferred the amount i.e. 4, 81, 950 rupees on 10th April 2017(NEFT details attached) as I’m not residing in India, your employee((KV NAGESH-kv.[protected]@cbhfl.com)) advised me to do the NEFT to Cent Bank account . I have visited personally the branch on 4th August 2017 to get my flat documents. They asked me to pay 12, 264 rupees extra as they didn’t notice NEFT transaction for my account closure also I can see bank has charged me after 10th April 2017(Highlighted the transactions in cent bank statement document attached, please refer page 4 and 5/Cash Voucher) which shouldn’t be as the account holder cleared the full pending amount to bank.
It is clearly mistake from bank side and KV NAGESH also agreed the same. We have paid the 4, 81, 950 rupees on 10th April and informed the same to KV NAGESH over phone/email communication (Email communication attached). He said that he will convey the same to higher officials and get it REFUND back to my account, the amount which is charged extra by Cent bank.
My humble request is to investigate this case to get my extra paid amount to Cent Bank. Please transfer the extra amount paid by me to my account below.