Central Board Of Secondary Education [CBSE] — exam fees payment done twice. refund not initiated.

Website: cbseneet.nic.in/cbseneet/online/Grievances.aspx

I have paid the neet examination fee twice.First time it was showing as payment unsuccessful so I tried second time but the money is deducted from my account twice. I have paid amount on 19th Feb. i was told that it will refunded within 7 working days. but still there is no refund done.

In "https://cbseneet.nic.in/cbseneet/online/Grievances.aspx" Page, complained thrice regarding this, No proper answers for the complaints.
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