| Address: Chennai, Tamil Nadu |
Sir,
I have a FTTH connection and I changed my plan form 512 Kbps to 20Mbps Plan on Feb 13 2015.
But from the date I changed my connection is not stable and the speed I get is only less than 512 Kbps.I called to customer care several times and they say my problem will be resolved in 24 Hrs but still nothing hapened.Also I complained in my portal and still the complaint is open SR ID[protected] dated 16-Feb-2015.Then I tried to get JTO contact number from the Customer care and he said there is software issues and it will be resolved in couple of days but nothing happened yet.It is going to be over one month and I unnecessarily need to pay extra for nothing.Below test results
IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
117.247.115.158 [protected]:42 GMT 0.16 1.06 215 Chennai 0
117.247.115.158 [protected]:00 GMT 0.14 1.67 262 Chennai 0
117.247.115.158 [protected]:24 GMT 0.11 1.21 224 Chennai 0
117.247.114.131 3/13/2015 1:45 AM GMT 0.14 1.43 253 Chennai 0
117.247.114.131 3/13/2015 1:50 AM GMT 0.24 2.02 233 Hong Kong 2300
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