Chevrolet India — Car body rusting.

Address: Gautam Buddh Nagar, Uttar Pradesh, 201308
Website: chevrolet.co.in

I own a Chevrolet Sail (Reg/Date - 14 May 2013/Chassis No MA6SD33ADDT010340). Body parts have started rusting and paint is chipping off from those areas. I have registered a complaint with GM customer care and got my car checked from the car dealer Shiva Motors, Sector-8, Noida, GB nagar. During the inspection they took car photographs and accepted that the car is rusting from multiple areas and offered me to repaint the rusted parts on January 19, 2016 . I am not convinced with the solution . What if there are other parts that show rusting after my car is out of warranty, will Chevrolet guarantee repaint of the rusted parts ? This is a quality issue and manufacturing defect, the areas where the paint is chipping off you can see there is no antirust coating . I need a permanent solution to this problem .
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This is the complaint number[protected] that was registered with Chevrolet customer care January 11, 2016. I have not been contacted by Chevrolet regarding my complaint. After contacting the customer care on January 29, 2016 after two weeks Neha and Varun kumar from the customer care informed me that there is no complaint registered and they cannot find the complaint number anymore in their system and i will have to log the case again and wait for another 48 working hours to hear back from them. If i don't hear back from them i will contact the customer care again by February 1, 2016. Chevrolet is not taking the customer complaints seriously at all and i am doubtful that care to resolve the problem. I want to take legal action against Chevrolet for cheating the customer . Can you guide me on filing a complaint with the Consumer court?

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