City & Industrial Development Corporation [CIDCO] — Staff arrogance and ignorance related to customers

Address: NMMC Office,Gyan Vikas Road, Sector 6, Kopar Khairane, Navi Mumbai, Maharashtra 400709

Its been a year since my aunt expired and the high court has given us succession certificate for the same.
but office staff at CIDCO (Khoparkhairne - branch) refuses to help or process our application for transfer of property ownership.
its been a month that we are going to this branch office asking an audience with the officials but the guard and officials both ignore us and point towards all the agents standing outside.
both o[censored]s are senior citizen and the lady officer who refuses to even tell us her name has been very rude to us for the past month.
its been 30 days that we are visiting CIDCO Khoparkhairne branch office and till date they have not even spoken to us.
Is this how senior citizen are treated in CIDCO offices, we are already in grieve and the officers cant even tell us what is required.
And i fail to understand that how can CIDCO deny the HIGH Court's order of succession.

I dont know whether logging a complaint will even get a response since the inhuman treatment of CIDCO office has taught me otherwise.
If the complaint system works i request you to investigate your CIDCO -khoparkhairne branch work ethics.