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Clarks Complaints & Reviews

www.clarks.in
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Last updated May 30, 2023
Complaints 173
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13
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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V
vipin2020
Sep 1, 2020
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return and refund not initiated

I initiated the partial return o[censored]nwilmore sandle from the order[protected] but neither it picked up nor my money has refunded.

Please do the needful as soon as possible.

Thank you
Vipin...
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A
Ashay007
Jul 11, 2020
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vennor walk qty order no. 300639622

Initiated refund for the order[protected] dated 20th december, i dont see the amount getting refunded to me yet upon my return of the ordered product...
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N
nunda
Jun 24, 2020
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i have had 3 pair of clarks shoes to come apart

I have had 3 pair of clarks shoes to come apart. I have worn clarks for years but now i am getting scared to wear them. What is going on?...
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P
prabhjot3914
Jun 23, 2020
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Faulty gobi boots sole

Last year i purchased a pair of clarks gobi boots. During lockdown period i didn't wore them. Due to which the were left lying in the rack and when i took them out, their sole has melted down and has become very much sticky. The weird thing is that the sole has melted down but the same material on heel is perfectly fine. It is a rubber silicon sole. I hope you will look into this matter and help in getting them repaired....
+1 photos
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I
iview
Jan 31, 2020
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malone cove mean sandals

Address: GINA RONEVILLA HENNUR ROAD KOTHANUR K.NARAYANAPURA ROAD, 760077

This sandals i purchased on[protected] at bangalore indiranagar 100 feet road store.
After 2 months this sandals buckle got cut and i have return to same store for servicing or replacing to new sandals, after 45 days store manager repalaid this is not possible to repair or replace...?.

Kindly do a need full service
Regards
Biju.
[protected]
E-mail : [protected]@gmail.com...
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Z
Zahid Naseem
Jan 1, 2020
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not refunding my money back of rs 2499.

Website: [email protected]

I bought two pair of shoes from clarks official website, due to incorrect size i returned the shoes back to clarks, i got refund of 1 shoes rs 1999 and after mailing them several times and contact to their cstmr care not getting refund of 2nd shoes rs 2499. Even they are giving wrong information. Plz look after the issue.
Order id[protected].
Item id[protected]...
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V
vermamk800
from Delhi, Delhi
Nov 21, 2019
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shoe

Address: New Delhi, Delhi, 110030

I have bought a pair of shoes on 8th november 2019 from clarks official website which got delivered on 11th november 2019. When after try the shoe i noticed that the right foot shoe is defective, so i lodge a complaint on company's official website, after that i got a auto reply that i will be contacting very soon. But still after several mail, no reply received form company.

Infect there toll free no. Is also not connecting...
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T
Tazim Ali
from Mumbai, Maharashtra
Oct 23, 2019
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refund of money

Address: 601 aditya darshan near hyderi chowk nayanagar mira road east, Thane, Maharashtra, 401107
Website: clarks.in

I bought a shoes from clarks official website the size was not proper i sent the product back after sending regular mails and continues call on the toll free number i didn't got the refund.
Order i. D :30037711
Date : 26/09/2019
The toll free customer service number are utter useless. No representative will ever recieve the calls. Just waste of time.
Thanking you.
Regards....
+1 photos
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A
abhishek naidu
from Mumbai, Maharashtra
Sep 12, 2019
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shoe bite

I purchased unstructured clarks shoes on 7th august and started using it only to find that it started biting my both little toes very badly and it is swollen, mr chetan the shop keeper saw the same and apologized for the same. I am expecting change in the product and nothing less. Very disappointed with the product and the service.
Please oblige and do the needful. Expecting a positive response from you....
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U
uma subba
from Jalpaiguri, West Bengal
Aug 13, 2019
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refund has not been done.

Address: East Sikkim, Sikkim, 737101

I have sought refund of shoes returned through the designated courier service on 16. 07.2019. Return pick up receipt of the consignment is also enclosed. However, even after so many emaila I have not received refund to the tune of Rs. 2249/- . I have tried calling up the customer care service but the call is left unanswered. I will be thankful if this matter is given serious attention and refund made at the earliest.
Regards Uma Thapa....
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K
KHM pdy
from Ernakulam, Kerala
Jul 6, 2019
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t-shirt was delivered instead of shoes

Address: New Delhi, Delhi
Website: Clarks.in

I ordered a pair of shoes on 14 April with Clarks shoes with an ETA of 5-7 business days. After 3 months they delivered a T-shirt instead of shoes. Delhivery courier confirmed they did not deliver shoes as the package size was small. My order no:[protected]. I complained to customer care but there's no proper action was taken to deliver the shoes or refund my money....
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S
Smurfette
Jul 2, 2019
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fenner nerice honey sandals

Address: 101 Cesara Dr, 33860

I purchased these on 6-24-19 from my local bealls dept store i seen them at j c penney and was told they were sold at bealls to. So i went to the store to see if they had any luckily they had one pair of my size left. These were the only shoes that my grandma would wear and she had very nice taste so i decided to buy them. I love the look the color. The problem i have is they fit perfect the first week now it's like they have stretched my...
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Vidya Gokhle
from Bengaluru, Karnataka
Jun 26, 2019
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no response for shoe exchange requested

Address: Mantri Mall, Bangalore, Bangalore, Karnataka

I purchased 2 pairs of shoes at clarks, mantri mall, bangalore, i went back to the store a week later complaining that one of the shoes was giving me a problem within an hour of me wearing it so had to remove it. I returned the shoe in the same box giving my details to the store person and he promised to contact me within 2 days. I have not received any call, its 8 days since. I returned the shoe on 18th june. I tried contacting the store...
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C
conscompl_nav
from Kolkata, West Bengal
Jun 24, 2019
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misuse of my account and phone number

I registered with clarks sometimes back using my mobile number. From last 1 week i'm going on receiving messages that your password has been reset. Then came a message order submitted. What the hell. Never placed any order.

Entered my account using otp and found some [protected]@hotmail.com hacked my account and placed order. Tried calling clarks multiple time without any response from them, everytime they are disconnecting the...
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P
Purl
from Songadh, Gujarat
Jun 17, 2019
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poise leah boots

Address: Clarks Future Footwear, Phoenix Mills Lower Parel, Mumbai City, Maharashtra, 400016

Soles separated and leather started tearing at the ankle of both boots within TEN wears, 2 months after purchase. Clarks will not honour their warranty and refuse refund or replacement. Clarks is ignoring all calls and emails.
Clarks Customer Care dares to say that I must have MADE HOLES WITH A SHARP OBJECT. This is a ridiculous and cheap attempt to avoid honouring their own warranty. These are expensive Rs 11, 000/- boots bought in...
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R
Rahul Vasaiya
from Mumbai, Maharashtra
Jun 1, 2019
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refund not received on the return of shoes

I ordered a pir of shoes on date 03/05/2019 with order no.[protected] but as they were delivered, i found them to be a size larger than my size so i returned the shoes but even after it has been 15 days there is no refund has placed from your side, please refund me for my order asap.in customer services no one is responding over the phone on 1800 no. And even as it says on the website that refund will be done in the 15 working days it appears...
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A
Aditya Sanga
May 26, 2019
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money not refunded for cancelled product and did not receive the product as well.

Address: Chandigarh, Punjab, 160047

I ordered (Prepaid) two pairs of shoes (Order number[protected] on may 10 from www.clarks.in, of which one was ordered by mistake so i cancelled it immediately within a few minutes of ordering, the cancellation was rejected by clarks. So i thought i would return it once it gets delivered, but i only received one pair of shoes and not the one that i intended to cancel. Then i receive a mail saying that the order stands delivered. I've sent...
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S
Sunflower902
May 16, 2019
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quality of shoe

Address: 30002

Hello,

I bought some clarks black dress shoes about one year ago.
The back area of the shoe is deteriorating. I have not had a pair of shoes do this. Pieces of the leather? Is peeling off.
I usually get a lot of wear from a pair of clark's shoes but these shoes look really bad and i cannot wear them.

My email is [protected]@gmail.com

Thank you....
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V
vkgvkg1234
from Delhi, Delhi
May 15, 2019
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refund not received against return of shoes against order no. 300074479 dated 31.3.19

Address: Pune, Maharashtra, 411016

The said order no.[protected] dated 31.3.19 was delivered on 2.4.19. However, it was seen that the size of sillian stork shoe is smaller than what we required and also width of the shoe is not as per our requirement. Accordingly, we returned the same and initiated return online on clarks website within a few days of delivery.
We did not receive any refund for 15 days. On enquiry with clarks, i was informed that refund has been initiated...
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M
manas hanuman
from Pune, Maharashtra
May 14, 2019
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refund and customer support

Address: Dhanori, Pune, Maharashtra, 411015

I bought a pair of shoes from clarks.in on 16th april. The shoes were a size bigger and hence i returned them on 20th april (On the next day of delivery). However, i have not got the refund yet although it is three weeks now. The status on the site says 'refund initiated'. I have been trying to connect to their customer support but it says 'our executives are busy, we will call back'. I received a call back. I have sent numerous emails but...
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